Warranty
All of our products come with a warranty:
- Aftermarket tailgate handles and rearview mirrors – 2-year warranty from the date of purchase.
- OEM replacement parts (cameras and door handles) – 1-year warranty from the date of purchase.
- All other items – 1-year warranty from the date of purchase.
- Batteries – 6-month warranty from the date of purchase.
Warranty Limitations:
- Warranty covers defects in materials and workmanship only.
- Shipping costs are not covered under warranty.
- Products will only be replaced once under warranty coverage.
100% Fit Guarantee
Our 100% fitment guarantee applies only to fitment issues. Returns due to change of mind or purchasing the wrong item are subject to shipping costs (see below).
Returns
- Return Window: Returns are accepted within 30 days of purchase. After 30 days, we cannot offer a refund.
- Return Process: All returns require an RMA number. Returns without an RMA may experience delays in processing. Please request an RMA via our "Contact Us" page before returning an item.
- Condition: Items must be unused, in original packaging, and in the same condition as received.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
- Restocking Fee: A 15% restocking fee applies to all returns except for defective items or fitment issues.
Return Shipping Responsibility:
- For returns due to change of mind or incorrect purchase, the customer is responsible for both the initial shipping charge and return shipping costs.
- For fitment issues or defective products, PartsMt will issue a prepaid return shipping label (call tag) for the return.
Refunds
- Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within a certain timeframe.
- Shipping costs are non-refundable, and the cost of return shipping (if applicable) will be deducted from your refund.
- Restocking fees do not apply to returns due to defects or fitment issues.
- Sale items are not eligible for refunds.
Late or Missing Refunds:
If you have not received a refund:
- Check your bank account.
- Contact your credit card company—processing times may vary.
- Contact your bank, as some processing delays may occur.
Shipping for Returns & Replacements
- Return Address: 15340 Valley Blvd, City of Industry, CA 91746.
- Customers are responsible for paying shipping costs for returns due to change of mind or incorrect purchase.
- For warranty replacements, the replacement product is provided free of charge.
- For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
For any further questions, please contact our support team through our "Contact Us" page.